If that doesn’t work, then your service may be out because the fires have affected the Comcast network infrastructure that connects your home. Or, you can also use Xfinity My Account or the My Account app to reboot your equipment. How can I get my Xfinity services back up and running?Ī: First, you can try unplugging your Xfinity equipment from its power source, waiting 5 seconds, and plugging your equipment back into the power source. Q: The power has been restored in my home.
Get outage updates for your area and information about your Xfinity service by visiting My Account, using the Xfinity My Account app, or checking the Status Center.Ĭomcast Business customers can visit /myaccount. Please be assured we are working to restore service as diligently and safely as possible. Second, the location of the Comcast facilities that provide service to your home may be affected by a commercial power outage even if your home is not. First, the Comcast facilities that serve your neighborhood may have been damaged. Why don’t I have Xfinity services?Ī: Even if your home has power, Comcast services can be disrupted for at least two reasons. Q: I have power, but my Xfinity services are out. We will work as diligently and safely as possible to restore your service, but please be aware that we typically must wait for local power companies to first restore power to your neighborhood and for local authorities to allow our teams into the area to repair our network. Another possible cause of service loss could be fire-related damage to our network infrastructure that serves your neighborhood. Q: Why am I experiencing a loss of Xfinity services?Ī: If you are experiencing a loss of Xfinity services, please be aware this could be the result of a local power outage due to the fires since our network and your services require power to operate. You may notice some temporary service interruptions while our technicians work to get everything repaired. If it shows an outage for your address, there is no need to call, as we’re monitoring our network and will work diligently to restore your service as soon as it is safe and feasible to do so. Q: What should I do if my Xfinity service is down?Ī: If your service is down, check My Account or the Status Center first to see if there’s a known outage in your area.
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Sign in to My Account below to update your contact information, including your mobile phone number, so you can receive updates about service interruptions. Get real-time service updates through your mobile phone Plus, you can turn your mobile phone into a personal hotspot if you need to connect multiple devices to the Internet and don’t have WiFi.
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Xfinity Stream– If you’re an Xfinity TV or Internet customer, download select shows and movies, so you always have something to watch during an outage or when you’re not at home.Xfinity My Account– Get updates on outages, report service interruptions, and see when your service is expected to be restored.Heat/Fire resistant blankets used to cover critical vault locations and equipment if needed.īelow are a few easy steps our customers can take to stay connected in case of any weather or natural disaster-related outages.Fire retardant sprayed with Phos-Chek (US Forest Approved) as additional protection around our site and other critical infrastructure.Consistently checking batteries and backup generators to ensure proper fuel levels are in place in case of loss of power to the grid that feeds our site.Inspecting infrastructure to ensure all potential flammable materials are removed.To keep customers connected, we supplement work crews, bring in generators, and take other steps to ensure our systems, networks and operations centers are resilient.Ĭomcast is committed to keeping you connected, and our employees are working to protect our network and infrastructure by:
We do as much work as we can in advance to prepare for these events. This means proper planning in advance is essential – for our employees and for our customers. Please visit Xfinity Storm Ready and Comcast Business Storm Ready for helpful resources and details on how your services could be impacted during a storm or severe weather. We work around the clock and use all our resources to restore services as quickly and as safely as possible. Typically during weather or natural disasters, the two biggest impacts are commercial power outages and damage to our network. Natural disasters, like fires, in your area could affect your XFINITY or Comcast Business services. We’re committed to keeping you connected.
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