Refer this article to further troubleshoot network scanner connection errors. Refer this article to know more information about using HP print and scan doctor. If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type.Īlso, download and run print and scan doctor on your PC. If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu. If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly.
Search Windows for view local services, and then click the View local services Control panel setting in the list of results.įind Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values. If WIA is not activated, scan jobs can fail. Windows Image Acquisition (WIA) is a service in the Windows operating system that supports communication between the computer and scanners.
#MY SCANNER UPDATE#
Update the full feature printer software using this link. Select Apply and OK on the Print Server Properties windows. If you see it click on it and click remove at the bottom. Open up the run command with the "Windows Key + R" key combo. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer. In Windows, search for and open Devices and Printers. In Windows, search for and open Programs and Features.
#MY SCANNER INSTALL#
Uninstall the printer software from root level on your PC and install the full feature printer software and check if it helps. This issue could occur if it is a driver issue. Update the printer firmware using this link. Try updating the printer firmware and check if it helps. Is your printer connected by a wired or a wireless connection?ĭoes the issue persist when you make a copy from your printer?ĭo you see the scanner blub glowing when you are scanning from your printer? I understand you are getting scanner not found an error on your PC.ĭid you make any changes to your printer?
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